01
Merchant account
- Open MoreClub and go to Settings.
- Choose Security & account, then Delete account.
- Review the affected businesses, continue and enter your password.
- Confirm the deletion request. You will be signed out.
The request can be cancelled during the 30-day grace period by signing in again. After that, the account is irreversibly anonymised. Businesses for which you are the last active owner are closed and anonymised; a business with another active owner remains open. Team access is revoked. Identifiable business and customer fields are removed, while the transactional loyalty ledger remains without a direct personal identity.
02
Customer loyalty card
- Open the loyalty card link.
- Choose Your data.
- Select Leave this card and confirm.
The membership is marked as left and its marketing and counter-search permissions are withdrawn. Name, email and phone are anonymised when this was the customer’s last active card. A card at another business is not removed. The loyalty ledger remains as the shared transaction record.
Can’t access MoreClub?
If you no longer have access to the MoreClub app, you can request deletion of your account and associated personal data by email.
Request account deletion by emailFor security, we may need to verify that you control the account before completing the deletion request.
Records that remain
Loyalty events and append-only audit records may be retained in anonymised form for integrity, legal, security and financial reasons. They cannot be used to reopen a deleted account.
